Refund and Returns Policy

Website: VELYRAXA.com
Company: Aochu Technology Limited

At VELYRAXA.com, customer satisfaction is our priority.

1. Return Window

Returns are accepted within 30 days from the date of delivery.

2. Eligibility

Items must be unused, in original packaging, and in resalable condition.

3. Non-Returnable Items

For hygiene reasons, used makeup brushes, beauty sponges, and personal care items are non-returnable.

4. Return Authorization

Customers must contact support to receive return instructions before sending items back.

5. Refund Processing

Refunds are issued within 5–10 business days after we receive and inspect the returned item.

6. Refund Method

Refunds will be processed back to the original payment method.

7. Shipping Fees

Original shipping fees are non-refundable unless the return is due to our error.

8. Return Shipping Cost

Customers are responsible for return shipping costs unless the product is defective or incorrect.

9. Damaged or Incorrect Items

If you receive a defective or wrong item, please provide photos within 7 days for resolution.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact your payment provider first, then contact us.

11. Order Cancellation

Orders may be canceled within 12 hours of placement. After shipment, cancellation is not possible.